Tuesday, May 26, 2020

Factors Affecting Adolescent Selfesteem Essay - 2187 Words

Factors Affecting Adolescent Selfesteem Adolescence is a time in a person’s development when many changes are occurring. Transitions in an adolescent’s development that take place include physical maturation, shifting educational environments, an increased association with peers, and developed cognitive abilities (Barber Chadwick, 1992). Barber and Chadwick (1992) report that these developments allow the adolescent to consider their value and position in society. They further report that an adolescent’s self-esteem â€Å"can be a useful marker of the success with which he or she is proceeding through this important period† (Barber Chadwick, 1992, p.128). Block and Robins (1993) define self-esteem as: The extent to which one†¦show more content†¦Rosenburg (as cited in Block Robins, 1993), along the same comprehension as James, asserts that an individual’s self-esteem is perceived in terms of the personal qualities in which the person associates to the aspired characteristics of the self as well as the degree of fondness of the perceived self. In other words, an individual’s self esteem is based on characteristics that they view to be important to their self-concept. Verkuyten (1990) further explains this idea by discussing how one person may view himself/herself as being nonathletic, but whether this has negative effects on his/her self-esteem depends upon whether he/she thinks it is important to be good at sports. In their research, Block and Robins (1993) found that self-esteem tends to change in some ways yet is also consistent in the transition from early adolescence to early adulthood and stays continuous in other ways throughout the life span. This notion implies importance for the understanding of adolescent self-esteem, especially if an individual presents a negative self-concept. To understand the ramifications of self-esteem, the elements that have been found to correlate with it need to be explored. Research has found that many components may contribute to the perceived self-esteem of the adolescent. This paper will focus on factors of parental behavior, school transitions, ethnicity, adolescent friendships, and body image in relation to self-esteem. ByShow MoreRelatedOrems Theory7680 Words   |  31 PagesPredictors of Self-Care in Adolescents With Cystic Fibrosis: A Test of Orems Theories of Self-Care and Self-Care Deficit Lois K. Baker, PhD, RN, CPNP Mary J. Denyes, PhD, RN, FAAN Pediatric nurses often struggle to find ways to encourage adolescents with cystic fibrosis (CF) to engage in self-care that is essential to their health and life. A study of predictors of self-care was conducted to provide a stronger evidence base for nursing practice with these youth. Orems theories of self-careRead MorePower Duties of a Social Worker4076 Words   |  14 Pageslooked after her since he retired. She has eleven grandchildren, but she cannot remember their names. He moved in with her after she left the gas on twice and let a stranger into the house. He fells she could benefit from re-housing since a stroke affecting her left arm and leg means she struggles with the stairs and with bathing, and recently she has begun to become incontinent at night. On the other hand, she still tends to her antiques with great care. He is also concerned that she is still managingRead MoreUnderstanding Childrens Development4879 Words   |  20 Pageschildren and young people’s d evelopment may not follow the pattern normally expected Outcome 2 - Understand the factors that impact on children and young people’s development. 2.1 Analyse how children and young people’s development is influenced by a range of personal factors 2.2 Analyse how children and young people’s development is influenced by a range of external factors 2.3 Explain how theories of development and frameworks to support development influence current practice OutcomeRead MoreUnderstand Person-Centred Approaches in Adult Social Care Settings12139 Words   |  49 Pagesbelieve that all individuals have the following person centred characteristics UNIQUENESS Regardless Of Illness, All Individuals Are Unique And This Must Be Acknowledged By Everyone COMPLEXITY Individuals Are Complex Beings And A Myriad Of Factors Influence The Way We See And Respond To The World Around Us. ENABLING We Need To Recognise The Strengths And Abilities Of Individuals With Needs And Ensure Opportunities Exist For Them To Be Utilised. INDIVIDUALITY The Recognition Of A SenseRead Morepreschool Essay46149 Words   |  185 PagesHaynes-Brown, Kelley Knapp, and Heather Reed; Professional Development and Curriculum Support Division: Nancy Carr. Early Childhood Education Stakeholder Organizations Representatives from many statewide organizations provided perspectives affecting various aspects of the learning foundations. Action Alliance for Children Alliance for a Better Community Asian Pacific Islander Community Action Network Association of California School Administrators Baccalaureate Pathways in Early ChildhoodRead MoreOcd - Symptoms, Causes, Treatment131367 Words   |  526 PagesCognitive Therapy and Research. vi Preface Preface The cognitive-behavioral perspective is a relatively new development in the theory and treatment of obsessive–compulsive disorders (OCD). The possibility that a greater emphasis on cognitive factors might enhance a behavioral account of OCD can be traced back to Carr (1974), McFall and Wollersheim (1979), Rachman and Hodgson (1980), and Salkovskis (1985). Behavior therapy in the form of exposure and response prevention (ERP), which emerged inRead MoreDeveloping Management Skills404131 Words   |  1617 PagesFeelings About Conflict 376 Diagnosing the Type of Interpersonal Conflict 378 Conflict Focus 378 Conflict Source 380 Selecting the Appropriate Conflict Management Approach 383 Comparing Conflict Management and Negotiation Strategies 386 Selection Factors 386 Resolving Interpersonal Confrontations Using the Collaborative Approach A General Framework for Collaborative Problem Solving 391 The Four Phases of Collaborative Problem Solving 392 SKILL ANALYSIS 405 Case Involving Interpersonal Conflict 405Read MoreStephen P. Robbins Timothy A. Judge (2011) Organizational Behaviour 15th Edition New Jersey: Prentice Hall393164 Words   |  1573 Pages76 Self-Assessment Library Am I Engaged? 78 Myth or Science? â€Å"Favorable Job Attitudes Make Organizations More Profitable† 83 Point/Counterpoint Employer–Employee Loyalty Is an Outdated Concept 87 Questions for Review 88 Experiential Exercise What Factors Are Most Important to Your Job Satisfaction? 89 Ethical Dilemma Bounty Hunters 89 Case Incident 1 Long Hours, Hundreds of E-Mails, and No Sleep: Does This Sound Like a Satisfying Job? 90 Case Incident 2 Crafting a Better Job 91 4 Emotions and

Friday, May 15, 2020

Why Copper Bowls Are Better for Whipping Egg Whites

The bowl you use makes a difference when you are whipping egg whites. Copper bowls produce a yellowish, creamy foam that is harder to overbeat that the foam produced using glass or stainless steel bowls. When you whisk egg whites in a copper bowl, some copper ions migrate from the bowl into the egg whites. The copper ions form a yellow complex with one of the proteins in eggs, conalbumin. The conalbumin-copper complex is more stable than the conalbumin alone, so egg whites whipped in a copper bowl are less likely to denature (unfold). How Does Whisking Change the Eggs? When air is whisked into egg whites, the mechanical action denatures the proteins in the whites. The denatured proteins coagulate, stiffening the foam and stabilizing the air bubbles. If the foam is overbeaten in a non-copper bowl, eventually the proteins become completely denatured and coagulate into clumps. There is no going back from the clumpy mess to nice foamy whites, so overbeaten whites are usually discarded. If a copper bowl is used, then fewer protein molecules are free to denature and coagulate, because some are tied up in conalbumin-copper complexes. In addition to forming complexes with conalbumin, the copper may also react with sulfur-containing groups on other proteins, further stabilizing the egg proteins. Although the iron and zinc found in other metal bowls also form complexes with conalbumin, these complexes dont make the foam more stable. When glass or steel bowls are used, cream of tartar may be added to egg whites to stabilize the whites.

Wednesday, May 6, 2020

Gender Roles. What Did The Toys Received Or Played With

Gender Roles What did the toys received or played with during childhood do to reinforce or break those patterns of gender socialization? In my opinion if you are a boy, you played with trucks, action figures, toy weapons, or sports equipment. If you were a girl, you played dress-up, played with dolls, or pretend kitchen sets. As we grow, we learn how to behave from those around us. At a very early age, children are introduced to certain roles that are typically linked to their biological sex. The term gender role refers to society s concept of how men and women are expected to act and how they should behave. These roles are based on norms, or standards, created by society. expects different attitudes and behaviors from boys and girls.†¦show more content†¦The media has a huge effect on the socialization of gender and can affect others attitudes and behaviors towards the opposite sex. Mass media also has a major role in the process of gender socialization because it bombards individuals w ith ideas and images of what men and women are supposed to be. For example, magazines that are targeted at women are different than those that seek a male audience. Television also plays a major role in defining gender roles by the way commercials and to shows. Advertisements for an array of products describe men as being strong and masculine while women are portrayed as dependent. What does hooking up mean to me? In the most basic sense, hooking up with someone most likely means that you’re sexually intimate with him or her, yet this intimacy can range from kissing all the way to intercourse. Hooking up is actually an overarching expression that can be used to describe the wide range of sexually intimate acts that you engage in with someone else, but it doesn’t imply monogamy or that you’re in relationship or are even dating this person. The hook up is a term that can take on so many meanings. It has grown from a single interaction between two people into a cu lture that now defines my generation. The hook up culture is a casual, relaxed alternative to dating that physically acts as intimacy without any of the intimacy part. It is filled with no expectations, no attachments, and no commitment. TheShow MoreRelatedWhat Did The Toys Received Or Played With During Childhood1057 Words   |  5 Pages What did the toys received or played with during childhood do to reinforce or break those patterns of gender socialization? In my opinion, if you are a boy, you played with trucks, action figures, toy weapons, or sports equipment. If you were a girl, you played dress-up, played with dolls, or pretend kitchen sets. As we grow, we learn how to behave from those around us. At a very early age, children are introduced to certain roles that are typically linked to their biological sex. The term genderRead MoreAre Commercials Affect The Mentality Of Young Children?937 Words   |  4 Pagesadvertising toys demonstrates how cars are for boys and dolls are for girls. There are always commercials about girls playing with a toy house, cooking appliance, or a beautiful barbie doll. Additionally, there are commercials about boys playing with action figures, cars, and sports. In the article â€Å"Care Bears vs. Transformers: Gender Stereotypes in Advertisements† Dr. Monica Brasted mentions her experience at a fast food restaurant with her daughter. In her daughter’s happy meal she received a carebearRead MoreThe Impact Of Gender On A Person s Ambitions And Future Career4658 Words   |  19 Pagespresents on her 6th birthday. Not to my surprise, she received a fairy costume, a Barbie Rainbow Hair doll and a toy oven with a matching pink baking set. Whilst she couldn’t wait to show off her new gifts (much to the jealousy of her friends), I couldn’t help but wonder if such a strict expression of gender would have an influence on her ambitions, goals and future career. The main question I hope to answer upon completing of my PIP is ‘Do the toys played with as children influence a person’s ambitionsRead MoreMy Service Learning Experience At West Elementary School1645 Words   |  7 Pagesstudents. All of these components were drastically different from the school I came from. At first, I didn’t know what to think of the school or students, but I eventually realized that their goals and priorities were different from the elementary school I went to. The three main concepts that stuck out to me during my service learning experience include, the social construction of gender, special and gifted education, and funding. When I first arrived at West, I didn’t feel the initial energy andRead MoreThe Effects of Gender Roles and Gender Identity on Behaviour Essay examples1550 Words   |  7 PagesThe Effects of Gender Roles and Gender Identity on Behaviour Gender is a psychological term, which refers to our awareness and reaction to biological sex. It is also a fundamental part of our learning concept. Gender is influenced by many things, which include: Biological Influences ===================== Such as, Genetics, Estrogens and Androgens. Social Influences ================= Such as, Identification theory, which is: Read MorePlaygrounds and Gender Stereotyping Essay2616 Words   |  11 PagesPlaygrounds and Gender Stereotyping In this project, I am going to investigate the question; Do playgroups encourage gender stereotypes? This is quite a difficult topic to be able to answer, as a playgroup isnt just going to say that they encourage stereotypes. Therefore, I am going to have to be careful in how I find out my information to make sure they are reliable sources. To look into this and draw some sort of conclusion, I will be asking both playgroup assistantsRead MoreAncient Greece : Everyday Life Essay1738 Words   |  7 PagesLife in the Birthplace of Civilization, he illustrates what life was like for men, women, children, and slaves living in ancient Greece and the impact it had on modern civilization. Each city state of ancient Greece had their own rituals and beliefs that influenced everything from warfare to raising children. The question is, were these rituals and beliefs made up for the benefit of the state? Males and females had their own individual roles in serving the city state. There were rituals and beliefsRead MoreAn Analysis Of The Witticism And A Doll House 938 Words   |  4 Pagesthe sexes to draw more emphasis on the social and power structures of gender. The perception of women standards is shown in a masculine social order by the female conditions. A Good Man Is Hard to Find by Flannery O’Connor and A Doll House written by Henrik Ibsen both show feminist criticism by the oppression of women under a patriarchal society. Analyzation of these two stories give total understanding of the degrading roles they portrayed for playing as women yet the grandmother in O’Connor’s pieceRead MoreI Remember When My Play And How It Compares With Modern Theory1913 Words   |  8 PagesI Remember When: My Play and how it compares with Modern Theory What is play? When people think of the word play, usually a mental picture of children and various toys enter their minds. However play is so much more than the action of picking up a G.I Joe and playing soldiers. It can be affected by one’s environment, one’s culture, and can even be altered due to changing developmental stages (Let Them Play, 2016). As I look back on my own personal experiences, it is easy to see how these factorsRead More Gender Equity in Math and Science Essay2572 Words   |  11 PagesGender Equity in Math and Science From the research I have read while there is a disagreement on when and how much of a gender gap exists in math and science, there is definitely an equity issue that needs addressing. There seems to be an abundance of information about equity issues and as a future teacher I feel that it is important to examine these issues. If gender equity issues exist in todays’ classrooms why do they and what can be done to help correct it. Everything Ive

Tuesday, May 5, 2020

Improvements Business Processes Operations-Myassignmenthelp.Com

Question: Discuss About The Improvements Business Processes Operations? Answer: Introduction Oz Supermarket is a retail chain that has been set up in order to provide the customers with improved retail services to allow them to avoid long queues. The primary aim of every business unit is to provide its customers with excellent services and gain their trust and engagement as a result. There are various initiatives that have been taken by Oz Supermarket to enhance the customer experience. The report covers the suggestions to improve the business operations along with the customer service in association with Oz Supermarket. Overview of the Business Operations There are several initiatives that have been taken by Oz Supermarket to improve the flow of business operations and customer service. The retail chain deals in three product categories as household items, stationary and non-perishable goods. PayWave technology has been adopted in the organization for the customers. The customers having the PayWave card make use of the same to add or remove items for purchase and the special RFID readers are used to process the same. The customers need not to stand in the queues as the payment is automatically calculated and removed from the card. For the customers not having the card, a temporary card may be issued after the cash deposit at the entrance. The difference in the balance is paid at the time of the check-out. The retail chain has also installed the shopping summary stations in the store along with the RFID chips on every item for easy tracking. The car parks of the store are also timed as per the peak and non-peak periods. Recommendations for the Improvements in the Business Processes Supply Chain Management Systems Oz Supermarket retails in three categories of the products and there is a huge customer base that is associated with the store. In order to manage the entire set of the business processes along with flow of the supply chains, it is recommended to make use of automated supply chain management systems (Svensson, 2010). Supply Chain Management (SCM) is the process that involves the efficient management of the activities from supplier to the customer. It includes the management of inventories, logistics, shipping, distribution and procurement of the goods (Doran, 2004). There are several automated supply chain management systems that shall be implemented in the supermarket to avail the benefits as listed below: The system will allow maintenance of the product flow as per the demands of the customers and will therefore lead to minimal wastage. The material flow will also be improved with the installation and deployment of the supply chain management system in the retail store (Suvadarshini Prasad Roy, 2014). There will be a number of third parties that will be associated with the retail store and the system will ensure seamless flow of information (Fawcett, 2008). Data driven supply chain management system will also keep track of the real-time data and information which will lead to improvement of the flow of business activities. There are increased cash flows that are involved in the supply chains. The use of automated supply chain management systems will lead to enhancement of the financial flow. Transactional Six Sigma Transactional Six Sigma will lead to the improvement of the business processes by identification and mapping of the core processes. There will be following advantages provided to Oz Supermarket with the use of Transactional Six Sigma. The procedure will allow the reorganization of the opportunities and elimination of the defects in association with the customer complaints (Ray John, 2011). The process will lead to reduction and elimination of the wastes. The method will lead to the reduction of the process variation. The process will make use of the quality tools for better decision making and problem solving for Oz Supermarket (Kornfeld Kara, 2013). The use of transactional Six Sigma will also allow the business side to experience the ability to select better suppliers. Accounting Information Systems Accounting information systems (AIS) are the automated systems that are installed in order to improve upon the accounting activities and methods. Oz Supermarket shall also make use of accounting information systems to ensure that the accounting activities are streamlined. The following advantages will be provided to the retail store with the deployment of AIS in the organization. The speed of the accounting activities will be improved with the installation of AIS in the retail store. There are a lot many accounting activities such as invoice management, billing processes, PayWave card management, payroll tasks etc. that can be easily managed with the deployment of AIS. Cashless operations that will be enabled by the supermarket with the inclusion of PayWave technology would allow the customers to go cashless and experience the ease and flexibility that comes along with the same. AIS would keep a track of the cashless options and activities that will allow improved business flow and operations (Newton, 2017). There are many accounting processes that are involved in the retail store in terms of generation of sales revenues and many others as per the type of the products and the customers. AIS will manage the accounting activities with the aid of automated information systems (Hla, 2015). There are numerous security risks and attacks that are associated with every business unit. In case of the occurrence of such events, there may be deterioration of the brand image and customer oriented services. Accounting data is usually the data set that is targeted by most of the attackers. AIS comprising of latest tools and security frameworks will lead to the prevention and detection of the security attacks leading to improved customer satisfaction and engagement (Daoud, 2013). Accounting data will be easily used and accessed by many of the business executives. Technology is one of the most important tools that can be used by Oz Supermarket to improve upon the business operations and the flow of business activities. The use of supply chain management systems and accounting information systems has been suggested in order to implement the latest elements of technology in the retail store. It will lead to automated processing and management of the business activities and operations. Also, the use and adoption of transactional six-sigma will improve upon the quality of operations. The improvement of the quality of the business operations along with the functional aspects of the business activities will lead to the overall improvement of the flow of the business processes. Recommendations for the Improvement in the Customer Service Customers are the primary entities that are required to be managed by Oz Supermarket. It is necessary to ensure that the customer trust and satisfaction is gained in order to improve upon the overall business performance. There are several strategies and processes that may be adopted in order to achieve the same. Customer Feedback and Analysis Oz Supermarket has come up with a number of customer-centric approaches and activities to make sure that the customers are satisfied and gain a positive customer experience. However, the steps that are taken by the organization may be liked by a few and vice versa. It is necessary to understand the experience of the customers and collecting feedback from the customers is a constructive and easy approach to gain the same. Customer feedback shall be gained in the areas of ease of purchase, overall shopping experience, preference on the products and likewise. Also, there are a majority of the customers who do not wish to spend a lot of their time on providing the feedback. In order to gain the customer feedback in minimal time, there shall be touch-sensitive screens installed in the store to ask for the feedback. The customers shall be provided with the ability to provide the feedback by answering a few feedback questions by pressing the buttons on the screen. The responses shall be recorded and stored in the database (Keramati, Shirkouhi, Moshki Berneti, 2010). Cashless society is one of the primary aims of the Australian Government in the current times. The customers would also wish to have the payment measures to allow them to contribute in the objective of the Government. PayWave technology is one of the measures that have already been included in the organization. The feedback from the customers would allow the implementation of more of such methods and measures. The feedback that will be provided by the customers shall then by analyzed using the data analytics tools and processes. There are a number of automated data analytics tools that are available that shall be used in order to analyze the customer feedback. It will lead to the revelation of the patterns and trends associated with the customer purchase and preference. The comments provided by the customers in the feedback process shall then be included to improve upon the business processes and activities to enhance the areas. Product Quality Review Quality is one of the most significant parameters that are associated with any of the business units. The quality of the products that are provided by the retail chain shall be maintained and also improved so as to provide the customers with the excellent quality products. Reviews and inspections are the important procedures that may be used to improve upon the product quality. The retail chain deals in three products categories as household, stationary and non-perishable goods. There are quality guidelines that are associated with each of the product categories that shall be met and there are additional quality parameters that may be achieved for the improvement of the same. The organization must form a team of reviewers and auditors comprising of internal staff members along with external quality inspectors to execute the task with utmost perfection. The review process shall include the detailed inspection of the quality guidelines that are met and the ones that are missed. There shall also be recommendation provided by the team to improve upon the quality and the measures that may be taken for the same. There shall be reporting tools that shall be used by the review and audit teams to keep a track of the reviews that are conducted and their respective results. Every review that is conducted must also verify the issues that are pointed out in the previous process to validate that the recommended actions are taken. Customer Relationship Management System Customer feedback is one of the activities that may be conducted to improve upon the relationship and engagement with the customers. However, Customer Relationship Management (CRM) systems are the systems that are automated in nature and can be implemented to carry out a lot many customer-oriented activities and processes (Khodakarami Chan, 2014). There are a lot of decisions and strategies that are associated with the Oz Supermarket in association with the customer purchase and experience. It becomes difficult to form such decisions and track all of the customer data for the same (Haas, 2002). The deployment of a CRM system will ensure that the customer preferences are analyzed through the entire customer lifecycle and the relationship with the customer is improved. It will provide the following set of benefits to the organization. Oz Supermarket will like to enhance its customer base and will also want the existing customers to have excellent experiences. The installation of CRM system will lead to the discovery of the new customers by creating strategies and decisions as per the customer needs and preferences (Bull, 2010). There are specific choices and preferences that are associated with every customer. The deployment of a CRM system will allow easy analysis and tracking of the customer choices and preferences (Tekin, 2013). It will also allow the organization to form a better communication channel with the customers and will also lead to the resolution of their queries and complaints. The revenues and profitability associated with the organization will also improve (Kevork Vrechopoulos, 2008). The organization will be able to take better decisions in terms of the quality parameters to be used along with the strategies that shall be adopted. It will lead to the improvement of the customer satisfaction and engagement (Roberts-Lombard, 2012). Conclusion Customer engagement and satisfaction are the two prime parameters that shall be attained by the organization. There shall be steps that shall be taken by the organization to make sure that the customer experience is improved and is maintained as well. Oz Supermarket has taken many steps to enhance decision making and problem solving in the organization. Use of strategies such as gathering of customer feedback, installation of customer relationship management system along with product quality review shall be used to improve upon the customer service. Along with the customer service, there are further steps that shall be adopted in order to improve the business processes and operations. The amalgamation of these strategies will lead to the overall improvement of the business tasks and activities. It will also lead to the improvement of the revenues and market share of the organization along with the expansion of the customer base. References Bull, C. (2010). Customer relationship management (CRM) systems, intermediation and disintermediation: the case of INSG. Strategic Direction, 26(8). https://dx.doi.org/10.1108/sd.2010.05626had.007 Daoud, H. (2013). Accounting Information Systems in an ERP Environment and Tunisian Firm Performance. Retrieved 9 August 2017, from https://www.uhu.es/ijdar/10.4192/1577-8517-v13_1.pdf Doran, D. (2004). Rethinking the supply chain: an automotive perspective. Supply Chain Management: An International Journal, 9(1), 102-109. https://dx.doi.org/10.1108/13598540410517610 Fawcett, S. (2008). Benefits, barriers, and bridges to effective supply chain management. Retrieved 8 August 2017, from https://citeseerx.ist.psu.edu/viewdoc/download?doi=10.1.1.726.1197rep=rep1type=pdf Haas, A. (2002). Customer Relationship Management (CRM). Controlling, 14(3), 189-190. https://dx.doi.org/10.15358/0935-0381-2002-3-189 Hla, D. (2015). Efficiency of Accounting Information System and Performance Measures Literature Review. Retrieved 8 August 2017, from https://ijmcr.com/wp-content/uploads/2015/09/Paper11976-984.pdf Keramati, A., Shirkouhi, S., Moshki, H., Berneti, E. (2010). A hierarchical structure to evaluate risk of customer relationship management (CRM) projects. International Journal Of Electronic Customer Relationship Management, 4(2), 97. https://dx.doi.org/10.1504/ijecrm.2010.031861 Kevork, E., Vrechopoulos, A. (2008). Research insights in electronic customer relationship management (e-CRM): a review of the literature (2000-2006). International Journal Of Electronic Customer Relationship Management, 2(4), 376. https://dx.doi.org/10.1504/ijecrm.2008.021106 Khodakarami, F., Chan, Y. (2014). Exploring the role of customer relationship management (CRM) systems in customer knowledge creation. Information Management, 51(1), 27-42. https://dx.doi.org/10.1016/j.im.2013.09.001 Kornfeld, B., Kara, S. (2013). Selection of Lean and Six Sigma projects in industry. International Journal Of Lean Six Sigma, 4(1), 4-16. https://dx.doi.org/10.1108/20401461311310472 NewtonRay, S., John, B. (2011). Lean Six Sigma application in business process outsourced organization. International Journal Of Lean Six Sigma, 2(4), 371-380. https://dx.doi.org/10.1108/20401461111189443 Roberts-Lombard, M. (2012). Exploring the relationship between trust, commitment and customer loyalty through the intervening role of customer relationship management (CRM). African Journal Of Business Management, 6(10). https://dx.doi.org/10.5897/ajbm11.2562 Suvadarshini, A., Prasad Roy, G. (2014). Supply Chain Management in OMFED-Creating Values through White Channels: A Case Study. Journal Of Business And Management Sciences, 2(3A), 33-40. https://dx.doi.org/10.12691/jbms-2-3a-5 Svensson, G. (2010). Teleological approaches in supply chain management: illustrations. Supply Chain Management: An International Journal, 15(1), 16-20. https://dx.doi.org/10.1108/13598541011018094 Tekin, M. (2013). Critical Success Factors for a Customer Relationship Management Strategy. Mediterranean Journal Of Social Sciences. https://dx.doi.org/10.5901/mjss.2013.v4n10p753